Heal's
PART TIME WEEKEND LIGHTING SALES CONSULTANT (12 HOURS)
12 hrs per week across Sat / Sun with good basic plus commission.
About Heal's
Heal’s has been designing, making and selling quality furniture for more than two centuries. Starting out as bed-makers in 1810, Heal’s has been at the forefront of some of the most influential interior design trends of the past 150 years, from Arts and Crafts in the 1890s to Bauhaus Modernism in the 1930s and the Scandinavian Design wave of the 1950s.
The people at Heal’s are as passionate today as they’ve always been about pushing the boundaries of outstanding contemporary design.
The Home of Design since 1810, Heal’s still champions core values of Good Design, Well Made, and simple and honest Craftsmanship.
About the role
Job purpose
As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.
What You'll Do
Duties & Responsibilities
Sales
To ensure that sales opportunities are maximised by:
- Welcoming all customers within one minute of entering the department
- Meeting individual sales targets by selling at every opportunity
- Capitalising sales revenue by offering related products
- Engaging and informing appropriate customers to the Interior Planning Service (IPS)
- Retrieving at least 40% of customer details through data capture, with the aim to communicate marketing offers and events
- Approaching customers and initiate a conversation
- Asking open questions to establish customer needs
- Increasing sales by selecting products to meet customer needs
- Handling refunds graciously and turning them into sales opportunities
- Increasing the customer base by promoting the Heal’s mailing list, other related offers and events
- Completing sales using closing techniques
Service
To guarantee that excellent customer service is demonstrated at all times by:
- Delivering a culture of exceptional customer service, constantly pushing the boundaries to enhance sales and service performance
- Actively informing customers of our customer feedback service on ‘feefo’
- Ensuring to do everything necessary to satisfy the customer within given parameters and referring any customer problems to a member of management, if necessary
- Meeting and complying with customer care and service standards as a minimum requirement, including maintaining telephone standards
- Directing customers throughout the store or to the specific area the customer requests at all times, even when going on breaks, being sure to personally walk customers to desired location
- Aiming to achieve Guest Shopper commendations
- Handling multiple customers effectively
- Understanding and properly executing all systems and POS procedures to ensure quick sale
Personal Contribution
Embodying a Heal’s model team member by:
- Being motivated and showing initiative; carrying out tasks willingly and without prompting from management
- Developing product knowledge, knowledge of competitors, product developments and market trends
- Adhering to Company dress code ensuring a professional image is presented by being well groomed and smart in appearance
- Maintaining excellent attendance and time keeping standards
- Working as part of a team by sharing selling support duties & demonstrating flexibility with regard to hours and days of work, along with cross department cover
- Following emergency procedures and adhering to the Heal’s Health and Safety regulations
- Undertaking any other reasonable duties as requested
- Always looking to exceed customer expectations
To apply please email a CV & cover letter to rdixon@heals.co.uk
